Buy Fast Gadgets Return Policy

1. Overview
At Buy Fast Gadgets, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return eligible items under the conditions outlined below.

2. Eligibility for Returns

  • Items must be returned within 3 days of the delivery date.
  • The product must be unused, in its original packaging, and include all accessories, manuals, and warranty cards.
  • Items must be in resalable condition with no signs of wear, damage, or tampering.
  • Certain products, such as earbuds, and customized products, are not eligible for return due to hygiene and licensing reasons.

3. Return Process

  • Contact our customer support team via email or phone to initiate a return request.
  • Provide your order number, reason for return, and supporting images (if applicable).
  • Once approved, you will receive return instructions, including the return shipping address.
  • Pack the item securely and ship it back using a trackable shipping method.

4. Refunds & Exchanges

  • After receiving and inspecting the returned item, we will process your refund or exchange within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • If an exchange is requested and the desired item is unavailable, a store credit or refund will be provided.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, notify us within 24 hours of delivery.
  • We may request images or videos of the issue for verification.
  • A replacement, exchange, or full refund will be provided at no additional cost.

6. Order Cancellations

  • Orders can be canceled before shipment for a full refund.
  • If an order has already been shipped, it must be returned following our standard return process.

7. Contact Information
For any return-related inquiries, please contact us at:
Email: [email protected]
Phone:  +2348022255222
Address: No 2 Medical Road, Computer Village, Ikeja, Lagos.